Returns Policy

Because we sell fresh and frozen meat, products cannot be returned once shipped, except where required by law or in the cases described below.

If your order arrives damaged, spoiled, incorrect, or incomplete, contact us within 48 hours of delivery with your order number and a photo of the issue.

Eligible problems are resolved with a replacement or refund to your original payment method.

Orders can be cancelled before they enter fulfilment. Once an order is being prepared or has shipped, it can no longer be cancelled.

For group purchases, leaving a group before it completes releases your spot; once a group completes and ships, standard returns rules apply.

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Email support@sharesteak.ca with your order number, or use the contact options on our Contact page.